Shipping policy

Last updated: December 15th, 2025

All orders are processed within 1–2 business days (Monday–Friday).

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

We currently ship to all U.S. states and territories.

Please note: delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping seasons.

We offer free local delivery within the 610 Loop in Houston.

If your address qualifies, the Local Delivery option will appear automatically at checkout.

Local deliveries are typically completed within same day or next business day.

International shipping is not available at this time.

We’re actively working on expanding worldwide—stay tuned.

Once your order ships, you’ll receive a tracking number via email.

Please allow up to 24 hours for tracking information to update after the carrier receives the package.

If your package is marked as delivered but you have not received it:

If your package is still missing, please contact us at

support@ralipickleball.com and we’ll be happy to help.

If you entered an incorrect address or need to make a change, please contact us within 2 hours of placing your order.

Once an order has been processed or shipped, we cannot guarantee address changes.

If your order arrives damaged or defective, please email us within 7 days of delivery with:

We’ll review your request and provide a replacement or appropriate solution as quickly as possible.

Once a package is handed over to the carrier, delivery timelines and transit updates are managed by the carrier.

RALI is not responsible for delays caused by:

That said, we’re always happy to assist if you need help contacting the carrier.